Privacy Policy

Phoenix Project Allied Health

Last updated: January 2026

Phoenix Project Allied Health (“Phoenix Project”, “we”, “us”, or “our”) is committed to protecting the privacy, dignity, and confidentiality of all individuals who engage with our services. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all participants, families, carers, referrers, employees, contractors, and visitors to our website.

1. Who We Are

Phoenix Project Allied Health is a Canberra-based allied health service providing occupational therapy and related supports to children, adolescents, and young adults. We operate under the NDIS Practice Standards and relevant state and federal legislation.

2. What Information We Collect

We collect personal information that is reasonably necessary to deliver safe, effective, and appropriate allied health services.

Personal information may include:

• Full name, date of birth, and contact details
• Address, email address, and phone number
• Emergency contact details
• NDIS participant number and plan details
• Funding management type (NDIA-managed, plan-managed, self-managed)
• Referrer details (e.g., school, GP, support coordinator)

Sensitive information may include:

• Health information and medical history
• Functional capacity information
• Developmental, behavioural, sensory, or emotional information
• Assessment results, reports, session notes, and therapy goals
• Information about family circumstances where relevant to care

Sensitive information is collected only where required for service delivery and with appropriate consent.

3. How We Collect Information

We collect information in several ways, including:

• Referral forms (online or written)
• Intake and consent forms
• Therapy sessions and assessments
• Email, phone, or in-person communication
• Our website contact and waitlist forms
• Reports from other professionals (with consent)

Where possible, we collect information directly from the participant or their legal guardian.

4. Why We Collect Information

We collect personal information for the purpose of:

• Assessing eligibility and suitability for services
• Delivering occupational therapy and allied health supports
• Developing therapy plans and reports
• Communicating with participants, families, schools, and referrers
• Meeting NDIS, clinical, and legal obligations
• Managing billing, invoicing, and funding claims
• Quality assurance, supervision, and service improvement

We only use information for purposes directly related to the reason it was collected, unless required or authorised by law.

5. Consent

By engaging with Phoenix Project Allied Health, you consent to the collection, use, and storage of your personal information as described in this policy.

Consent may be withdrawn at any time, subject to legal and clinical obligations. Withdrawal of consent may affect our ability to provide services.

6. Disclosure of Information

We do not sell or rent personal information.

We may disclose information where necessary to:

• Parents, carers, or legal guardians
• Schools or education providers (with consent)
• Support coordinators or plan managers
• Other health professionals involved in care
• The NDIA or regulatory bodies
• Medicare, insurers, or funding bodies
• Legal authorities where required by law

Only relevant information is shared, and only with appropriate consent or legal authority.

7. Storage and Security of Information

Phoenix Project Allied Health takes reasonable steps to protect personal information from:

• Misuse or unauthorised access
• Loss or modification
• Disclosure without consent

Safeguards include:

• Secure electronic record systems
• Password-protected devices and accounts
• Restricted staff access
• Secure storage of any physical documents

Information is retained in line with clinical record retention laws and NDIS requirements.

8. Website and Online Forms

Our website may collect limited personal information via:

• Contact forms
• Waitlist forms
• Email enquiries

We may also collect anonymous usage data (e.g., browser type, pages visited) to improve website performance. This data does not identify individuals.

Cookies may be used to support website functionality.

9. Access and Correction

You have the right to:

• Request access to your personal information
• Request corrections if information is inaccurate or outdated

Requests can be made in writing and will be responded to within a reasonable timeframe. Identification may be required to protect privacy.

10. Complaints

If you believe your privacy has been breached, you may contact us directly. We take all complaints seriously and will investigate promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in legislation, services, or best practice. The most current version will always be available on our website.

12. Contact Us

For privacy enquiries, access requests, or complaints, please contact:

 

Phoenix Project Allied Health

admin@phoenixproject.com.au